General Information: FAQs

What do I need to get a library card?
You must live in Rocky Hill and present a current driver's license or another form of identification, such as a current utility bill or checkbook, which shows your Rocky Hill address. You may complete a library card application in the library, print a form at home and bring it into the library , or apply online.

Who can get a card?
Rocky Hill residents of all ages may obtain cards. If you are a child younger than 6th grade, your parent or guardian must sign the library card application.

What should I do if I lose my library card?
If you lose your library card, please notify the library as soon as possible. A replacement library card costs $1.00.

How many items am I permitted to check out?
You can borrow an unlimited number of materials.

How long may I keep library materials?
Most library materials are loaned for 21 days. Cora's Quick Flicks (which are recent DVD releases) are loaned for 2 days; entertainment videos, older entertainment DVD's and Cora's Quick Reads are loaned for 7 days; art prints are loaned for 42 days. All materials, except for Cora's Quick Reads, Cora's Quick Flicks and hold items, may be renewed once.

How do I renew library items?
You can renew items in one of three ways: (1) By stopping by the library with the item; (2) By calling the library, with the your library card number and the barcode number of the item; or (3) By logging onto our website, linking to the library catalog, and then accessing your account.

When you renew an item, the new due date is calculated from the renewal date. Materials loaned for 21 days can be renewed for an additional 21 days and materials loaned for 7 days can be renewed for an additional 7 days. Each item can be renewed only once.

How do I put a hold on a book or DVD?
You can place a reserve on most library items in one of three ways: (1) By filling out a reserve form at the library; (2) By calling the Information Desk (258-7623); or (3) By logging onto our website, locating the item in the catalog, and placing an online hold. Whichever method you choose, the Library will notify you when the item has been returned and is available for pick-up.

Does the library have a wireless Internet connection?
Yes. If you have a laptop computer with a wireless card, you can connect to the world wide web at the library. Stop by the Information Desk for the pass phrase.

What are the charges for lost items?
Items vary in replacement cost, according to the original purchase price of the item.

If the library does not own an item I want, can I get it from another library?
Library staff can initiate an interlibrary loan request, which takes at least 7 days to fill. Some interlibrary loan requests may have additional charges.

Does the Library have a book drop?
Yes, the Library has two book drops located in front of the Library

What are Cora's Quick Reads?
These are popular bestsellers available on a special, first-come, first-served basis. They are loaned for 7 days, with no renewals and no reserves. The library also has multiple copies of the same bestsellers which can be borrowed for the standard 21-day loan period.

What are Cora's Quick Flicks?
These are new DVD releases that are available on a first-come, first-served basis. They are loaned for 2 days, with no renewals and no reserves. This allows more customers to view our most popular DVD's.

What are Playaways?
Playaways are digital audiobooks without cassettes, cd's or separate players. Playaways are available for all ages: Adult, Children and Teen. To search the catalog for these audiobooks, choose "Advanced Search" and browse by the call number, MP3, J MP3 (for children's titles) or YA MP3 (for teen titles). Or, ask us for assistance. More information.

I just moved to town with young children. Are there programs for us at the Library?
The Children's Department has a number of programs for children starting from birth. There is also a drop-in playgroup held on Wednesdays and Thursdays from 11 a.m until noon. Check the Children's link for more information.